How to Cancel a Ski Zenit Booking
If your plans change, start by checking whether you purchased Cancellation Protection. This guide explains how to cancel a Ski Zenit booking with that option, how to notify us and where to find the conditions that apply.
Send your cancellation request
- Check your confirmation for the services booked and whether Cancellation Protection was added.
- Email info@skizenit.ch in your booking thread, identifying the athlete, dates and services you need to cancel.
- For a protected cancellation before the start, follow the notice deadline and working hours below. For early departure, notify us promptly and provide the required documentation.
If you did not purchase the option, consult the standard booking cancellation terms. The Cancellation Protection terms contain the full eligibility and exclusions.
Can I add Cancellation Protection to my booking?
Saas-Fee · Summer & autumn camp
Optional Cancellation Protection can be purchased at the time of booking. Request it through your original booking email thread.
The protection allows cancellation for any reason up to 48 hours before the camp starts, with a 90% refund or 95% credit on covered services, subject to its terms.
Read the Cancellation Protection terms and conditions for the full details of cover and eligibility.
What does Ski Zenit Cancellation Protection cover?
Optional service · Cancellation Protection
Optional Ski Zenit Cancellation Protection applies to covered Ski Zenit training, Ski Zenit hotels in Saas-Fee and Chile, transfers and rental equipment. It excludes lift passes, third-party accommodation or services, external supplier products and the protection fee itself.
It is provided directly by Ski Zenit. It is separate from rescue or medical cover. Read the Cancellation Protection terms and ask the team about adding it to your booking.
How do I cancel before the activity starts with Cancellation Protection?
Optional service · Cancellation before arrival
With the optional protection, cancellation for any reason is possible up to 48 hours before the scheduled activity start. You can choose a 90% refund or 95% credit for covered services.
Send the request in writing to info@skizenit.ch. The terms require receipt during working hours, 08:30–18:00 CET, at least 48 hours before the scheduled start. The protection fee itself is excluded. Read the full terms.
What if I have to leave camp early?
Optional service · Early departure
Under optional Cancellation Protection, early departure due to illness or injury supported by a medical certificate, or family bereavement supported by documentation, may qualify for a 90% refund or 95% credit for the unused covered services. Inform Ski Zenit as soon as reasonably possible.
Voluntarily leaving without a covered reason does not qualify. See eligibility, exclusions and notification requirements.
This guide summarises the optional protection. The full Cancellation Protection terms and conditions define the applicable cover, exclusions and notification requirements.